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Friday, April 9, 2010

I was right - Telstra ARE scam artists!

I have learned, much to my cost, that the wireless telecommunications industry in Australia is an absolute farce and a rort.

Following my protracted negotiations with Telstra, it has been agreed that I am to be refunded for the unit that will not work with my computer and that Telstra are not prepared to provide proper technical support for. All I have to do is return the unit, requesting it be forwarded to the tech support people for testing.

I returned to the point of purchase. But the store manager refused to take the unit back for tech review unless:
  • I provided a credit card number; or
  • I paid cash bond.
Like hell I was giving them either of those things. It was Telstra staff who requested me to return the unit for technical support. My refund is dependent on this. But I am expected to hand over cash money that they will hold for an unspecified period of time and have been anything but up front on what the conditions are for it being returned.

What a brilliant scam this lot are running:
  • keep giving customers incorrect information via technical support that forces the customer to keep calling back at twenty-five cents a time;
  • hide the existence of the Complaints Resolution Centre
  • tie refunds to return of the equipment BUT
  • only if you provide a bond up front or give them a credit card to bill you for the process of providing the tech review that the refund is reliant on.
If you or I tried such a thing, we'd be done for fraud, trading under false pretenses and who knows what else. But, as ever, the big corporations continue to be allowed to do what they wish, when they wish, to whomsoever the hell they want to do it to. Just look at how the ACCC have consistently ruled in favour of the oil companies and their staggering degrees of uncompetitive behaviour.

But the story is not yet over - see my next post that is about to come.

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